While we always dispatch an order within 1 working days from Melbourne - Australia, we can’t directly control the delivery times beyond our end.
As a general rule, assume that regular post will take 1–6 working days for Australia, and 10–15 working days for the rest of the world. Express post is generally 1–2 working days for Australia and 3–5 working days for other International.
If you live down a donkey track in Tuana Tuva, please allow a little bit extra.
|Standard Postage (1 to 5 Business Days)||Free|
|Express Postage (1 to 2 Business Days)||$9.99 AUD|
|Express Postage (1 to 2 Business Days) - Free for orders over $200 AUD||Free|
|USA, CANADA & UK||Price|
|Standard Air Mail International (10 to 15 Business Days) - Free for orders over $20 AUD||Free|
Standard Air Mail International (4 to 8 Business Days) - Free for orders over $20 AUD
|Rest of the World||Price|
|Standard Air Mail International (10 to 15 Business Days)||$4.99 AUD|
|Standard Air Mail International (10 to 15 Business Days) - Free for orders over $100 AUD||Free|
|DHL Express International||Price|
|US & Canada (3 to 5 Business Days)||$20 AUD|
|United Kingdom (3 to 5 Business Days)||$25 AUD|
|New Zealand (2 to 3 Business Days)||$15 AUD|
|Asia (3 to 5 Business Days)||$24.99 AUD|
|Europe (3 to 5 Business Days)||$29.99 AUD|
|Rest of the World (3 to 5 Business Days)||$64.99 AUD|
Welcome to OTAA. Here are the details about how we work.
Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.
1. Currency and Pricing
All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price, if not, the tax will be shown on the checkout page before purchase, however each country is subjected to there own import tax duties laws which is not shown at the checkout.We accept payments via PayPal Express Checkout
Credit Card payments can also be made via Pal Pal - (You do not need to have a Pay Pal account)
Bank Deposit is available at Checkout
2. Shipping and Delivery
OTAA delivers products to most of planet earth and select parts of our solar system. Shipping rates are outlined on our Shipping page, and will be quoted with any order.
3. Customer Service
The brothers at OTAA are committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1-2 business days. If you have any questions or concerns about a product, your order, or life in general; send through an email to email@example.com
4. Return Policy
OTAA assists with easy returns to make sure you're happy with your purchase.
Can I buy a bunch of stuff to check out the colours but return them all upon inspection?
We encourage you to instead mail a sample of the material swatch or email us with an image so our stylists can colour match to your requests. Also, if you need styling advice, please drop us a line, as our stylists know all the ins and outs of our products and love assisting. Please email us and mail a fabric swatch to:
OTAA PO Box 651
The OTAA stylists will find accessories that match your swatch and take images of them on our mannequins and email you with both the images and product codes. This way, you can buy them directly online using the product code and be assured that they’ll match. This is better for the environment and saves on postage fees and admin.
If you've made an error in purchasing, don't hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping, which is kinder to the environment. Even better, choose as carefully as you can before hitting that confirmation button of joy. Hurrah.Products can be exchanged for another item in our range at the cost of admininstration & postage charges. The original products must be returned in new condition within 30 days of receiving the product.
If you wish to make an exchange, please email firstname.lastname@example.org with your details, you can post back the products to
PO Box 651
If you wish to make a return, please email email@example.com Upon receiving and inspecting the goods, your refund will be issued via the same means that you made your original purchase.Unfortunately we cannot refund duties, taxes or shipping charges.
5. Taxes & Duties
Return Policy Breakdown
• Merchandise must be returned within 30 days of receival.
• Merchandise must be unworn and unwashed.
• Merchandise must have all tags, including any OTAA handtags, attached in original plastic.
• Any merchandise marked "Sale" cannot be returned.
• Gift cards are non-returnable and non-refundable.
Refunds and Processing
• Refunds will be processed within approximately 10 to 15 business days after we receive your return.
• Original shipping charges are non-refundable.
When refunded by
Is there a return fee?
Yes. The return fee is deducted from your refund. Below is the relevant fees for each counrty:
Belgium - €10
Australia - $10
Canada - CA$10
France - €10
Germany - €10
Hong Kong - HK$15
Italy - €10
Netherlands - €10
New Zealand - NZ$10
Singapore - SG$10
Spain - €10
United Kingdom - £10
United States - US$10
Why do I have to pay for return?
While some companies build in return fees into their prices, we charge only when you return so that we can keep our prices as low as possible. This way, you’re not paying for peoples' returns or shipping.