Shipping

Shipping & Returns  

With customers all around the world, we are happy to send our products to anywhere that has a letterbox. We can ship orders to PO boxes in the US and Canada too via the regular shipping option.
 

While we always dispatch your order within 1 working day from Melbourne, Australia, we can’t directly control the delivery times.

As a general rule, assume that regular post will take 3–7 working days within Australia and 10–15 working days for the rest of the world. Express post generally takes 1–2 working days within Australia and 3–5 working days for international orders.

If you live down a donkey track in Tuana Tuva, please allow a little bit extra.

    

AUSTRALIA Arrival Time Price
Standard Postage 3 to 7 Business Days Free
Express Postage 1 to 2 Business Days $9.99 AUD
Express Postage - Free for orders over $200 AUD 1 to 2 Business Days Free
 
  
STANDARD AIR MAIL INTERNATIONAL Arrival Time Price
USA 10 to 15 Business Days Free
UK 10 to 15 Business Days Free
Canada 10 to 15 Business Days Free
NZ 4 to 8 Business Days Free
Taiwan 10 to 15 Business Days Free
Asia 10 to 15 Business Days Free
Europe 10 to 15 Business Days Free
Rest of the World* 10 to 15 Business Days Free

  

 

DHL EXPRESS - INTERNATIONAL Arrival Time Express Price
USA Free for orders over $150 USD 2 to 3 Business Days $15 USD / $20 AUD
UK Free for orders over £140 GBP 3 to 5 Business Days  £16 GBP / $30 AUD
Canada Free for orders over $190 CAD 3 to 5 Business Days $19 CAD / $20 AUD
NZ Free for orders over $220 NZD 1 to 2 Business Days $22 NZD / $20 AUD
Taiwan Free for orders over $5500 TWD 3 to 5 Business Days $550 TWD / $25 AUD
Singapore Free for orders over $250 SGD 3 to 5 Business Days $25 SGD / $25 AUD
Hong Kong Free for orders over $1400 HKD 3 to 5 Business Days $140 HKD / $25 AUD
Mexico Free for orders over Mex$2800 3 to 5 Business Days Mex $280 / $20 AUD
Philippines Free for orders over ₱9600 PHP 3 to 5 Business Days ₱960 PHP / $25 AUD
Germany Free for orders over €155 EUR 3 to 5 Business Days €19 EUR / $30 AUD
France Free for orders over €155 EUR 3 to 5 Business Days €19 EUR / $30 AUD
Spain Free for orders over €155 EUR 3 to 5 Business Days €19 EUR / $30 AUD
Italy Free for orders over €155 EUR 3 to 5 Business Days €19 EUR / $30 AUD
Ireland Free for orders over €155 EUR 3 to 5 Business Days €19 EUR / $30 AUD
Netherlands Free for orders over €155 EUR 3 to 5 Business Days €19 EUR / $30 AUD
Switzerland Free for orders over 180 CHF 3 to 5 Business Days 22 CHF / $30 AUD
Sweden Free for orders over 1600 SEK 3 to 5 Business Days 200 SEK / $30 AUD
Denmark Free for orders over 1150 DKK 3 to 5 Business Days 140 DKK / $30 AUD
Belgium Free for orders over €155 EUR 3 to 5 Business Days €19 EUR / $30 AUD
Israel Free for orders over ₪1300 ILS 3 to 5 Business Days ₪185 ILS / $70 AUD
UAE Free for orders over 1300 AED 3 to 5 Business Days 185 AED / $70 AUD
Asia Free for orders over $250 AUD 3 to 5 Business Days $25 AUD
Europe Free for orders over $250 AUD 3 to 5 Business Days $30 AUD
Rest of the World - Free for orders over $500 AUD 3 to 5 Business Days $70 AUD

 

TERMS

Welcome to OTAA. Here are the details about how we work. Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.

 

1. Currency and Pricing

 

All transactions are processed in the currency shown on the product and checkout page. Most countries have tax included in the price, if not, the tax will be shown on the checkout page before purchase. Each country is subject to their own import tax duties which are not shown at the checkout. 

    2. Shipping and Delivery

     

    OTAA delivers products to most of planet earth and select parts of our solar system. Shipping rates are outlined on our shipping page and will be quoted with any order at the checkout.

     

    *We do not offer free standard shipping for the following countries - UAE, Kuwait, Qatar, Saudi Arabia, South Africa, India, Isreal, Greece, Italy, Mexico, Spain, Romania - We do provide a DHL Express Service for these counties listed above instead.

     

    3. Customer Service

     

    The Brothers at OTAA are committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1-2 business days. If you have any questions or concerns about a product, your order or life in general; send through an email to hello@otaa.com