Shipping & Returns

Shipping & Returns  

With customers all around the world, we are happy to send our products to anywhere that has a letterbox. P.O. Boxes in the U.S. and Canada can be sent to with the regular shipping option.

While we always dispatch an order within 1 working days from Melbourne - Australia, we can’t directly control the delivery times beyond our end.

As a general rule, assume that regular post will take 1–6 working days for Australia, and 10–15 working days for the rest of the world. Express post is generally 1–2 working days for Australia and 3–5 working days for other International. ​

If you live down a donkey track in Tuana Tuva, please allow a little bit extra.


Australia Price
Standard Postage (1 to 5 Business Days) Free
Express Postage (1 to 2 Business Days)  $9.99 AUD
Express Postage (1 to 2 Business Days) - Free for orders over $200 AUD Free
Standard Air Mail International (10 to 15 Business Days) - Free for orders over $20 AUD Free
New Zealand

Standard Air Mail International (4 to 8 Business Days) - Free for orders over $20 AUD



 Rest of the World Price
Standard Air Mail International (10 to 15 Business Days) $4.99 AUD
Standard Air Mail International (10 to 15 Business Days) - Free for orders over $100 AUD Free



DHL Express International Price
US & Canada  (3 to 5 Business Days) $20 AUD
United Kingdom (3 to 5 Business Days) $25 AUD
New Zealand (2 to 3 Business Days) $15 AUD
Asia (3 to 5 Business Days) $24.99 AUD 
Europe (3 to 5 Business Days) $29.99 AUD
Rest of the World (3 to 5 Business Days) $64.99 AUD 



Welcome to OTAA. Here are the details about how we work.

Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.

1. Currency and Pricing

All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price, if not, the tax will be shown on the checkout page before purchase, however each country is subjected to there own import tax duties laws which is not shown at the checkout. 

We accept payments via PayPal Express Checkout
Credit Card payments can also be made via Pal Pal - (You do not need to have a Pay Pal account)
Bank Deposit is available at Checkout
    2. Shipping and Delivery

    OTAA delivers products to most of planet earth and select parts of our solar system. Shipping rates are outlined on our Shipping page, and will be quoted with any order.

    3. Customer Service

    The brothers at OTAA are committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1-2 business days. If you have any questions or concerns about a product, your order, or life in general; send through an email to

    4. Return Policy

    OTAA assists with easy returns to make sure you're happy with your purchase. 


    Can I buy a bunch of stuff to check out the colours but return them all upon inspection?


    We encourage you to instead mail a sample of the material swatch or email us with an image so our stylists can colour match to your requests. Also, if you need styling advice, please drop us a line, as our stylists know all the ins and outs of our products and love assisting. Please email us and mail a fabric swatch to:

    OTAA PO Box 651

    Mount Waverley

    Victoria 3149



    The OTAA stylists will find accessories that match your swatch and take images of them on our mannequins and email you with both the images and product codes. This way, you can buy them directly online using the product code and be assured that they’ll match. This is better for the environment and saves on postage fees and admin.


    If you've made an error in purchasing, don't hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping, which is kinder to the environment. Even better, choose as carefully as you can before hitting that confirmation button of joy. Hurrah.

    Products can be exchanged for another item in our range at the cost of admininstration & postage charges. The original products must be returned in new condition within 30 days of receiving the product.
    If you wish to make an exchange, please email with your details, you can post back the products to
    PO Box 651
    Mount Waverley
    Victoria 3149
    If you wish to make a return, please email Upon receiving and inspecting the goods, your refund will be issued via the same means that you made your original purchase.Unfortunately we cannot refund duties, taxes or shipping charges.
    5. Taxes & Duties
    You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by OTAA. If you are unsure of the charges, please contact your local customs office to find out more information.

    Return Policy Breakdown
    • Merchandise must be returned within 30 days of receival.
    • Merchandise must be unworn and unwashed.
    • Merchandise must have all tags, including any OTAA handtags, attached in original plastic.
    • Any merchandise marked "Sale" cannot be returned.
    • Gift cards are non-returnable and non-refundable.

    Refunds and Processing
    • Refunds will be processed within approximately 10 to 15 business days after we receive your return.
    • Original shipping charges are non-refundable.

    Exchange Fee

    When refunded by
    store credit

    Is there a return fee?

    Yes. The return fee is deducted from your refund. Below is the relevant fees for each counrty:
    Belgium - €10
    Australia - $10
    Canada - CA$10
    France - €10
    Germany - €10
    Hong Kong - HK$15 
    Italy - €10
    Netherlands - €10
    New Zealand - NZ$10
    Singapore - SG$10
    Spain - €10
    United Kingdom - £10
    United States - US$10

    Why do I have to pay for return?

    While some companies build in return fees into their prices, we charge only when you return so that we can keep our prices as low as possible. This way, you’re not paying for peoples' returns or shipping.