OTAA Customer Help

How can we help?

G’day! Here are a few things you can sort out straight away. For help with your order, get in touch with the OTAA team.

Start a return or exchange

For an online OTAA purchase, head to our returns portal with your order number and checkout email handy.

Find my parcel tracking

Once your parcel ships, you’ll find the carrier’s tracking link in your dispatch email. If it hasn’t turned up or the tracking looks wrong, send us a message. You can also read our shipping guide.

Find my shirt size

Try our shirt size finder using your measurements or a shirt you already like. You can also compare Slim and Classic fits in the full size chart.

Tie a tie or fold a pocket square

Follow one of our tie-knot tutorials, or try the classic pocket square fold for a straight edge above your pocket.

Check how to care for my item

Check the care label or the Details section on your item’s product page. For example, the Gray Sharkskin Tie calls for dry cleaning. If you’re unsure about yours, send us the style name.

Cheers,
The Brothers at OTAA