Shipping

Shipping & Delivery

A'hoy, World

Smooth sailing from our shore to yours.

Other regions DHL Express duties included
Monkey peeking
Duties included

The price you see
is the price you pay

Every international orders via Delivered Duties Paid. Customs, import taxes, and duties are covered before your parcel leaves. No surprise charges. No paperwork.

What customers say about shipping
★★★★★

"Shipped my stuff to me in 4 days. FROM AUSTRALIA. Buy their stuff, it rules."

Patrick S.

via X →

★★★★★

"Got the ties for the wedding in DAYS. Was short one — they refunded and sent a new one. No questions asked."

David S.

via X →

★★★★★

"Never disappointed. I never updated my shipping address since last time and you had it resolved within the hour. Quality is always top notch."

Micah H.

Verified Buyer

★★★★★

"I get my ties from @otaa — quality"

Michael John Kilbey

via Threads →

4.75

Average
Rating

17.5K

Published
Reviews

90%

Five Star
Reviews

Common questions

Already ordered? Track your parcel or start a return.

Does OTAA charge customs or duties?
No. Every international OTAA order is Delivered Duties Paid (DDP). The checkout price is the final price. No additional charges at your door.
How long does OTAA take to deliver?
Australia: 1–2 days express, 2–5 days standard.
United States: 3–5 days standard, 2 days expedited, next day air.
International: 3–5 days DHL Express. NZ and Singapore often 1–3.
All from dispatch. Order before 1pm AEST and we dispatch same day.
Where does OTAA ship from?
US orders: Texas warehouse via UPS and USPS. Faster delivery, no customs.
Everything else: Melbourne HQ, 20 Columbia Court, Dandenong South VIC 3175.
How do I track my OTAA order?
Every order includes full tracking. You'll receive a tracking email the moment your parcel ships.
Does OTAA ship to my country?
We ship to 70+ countries. Add to cart — checkout confirms. Not listed? Email hello@otaa.com .
What is OTAA's return policy?
Changed your mind? No problem. Start a return at returns.otaa.com . Easy, prepaid returns.
Can I get my OTAA order by a specific date?
Email hello@otaa.com or DM @otaa with your deadline. For events, order early.
What if my OTAA order is lost or damaged?
Email hello@otaa.com and we'll sort it. We take full responsibility for parcels until they reach you.
Sustainability icon

Sustainability
in every stitch

From recycled ocean-bound materials to FSC certified packaging. Building a brand that gives back more than it takes.

Read our story.
Anchor icon

Born Melbourne.
Worn everywhere.

From Melbourne warehouse to 70+ countries. Seen on Hollywood sets, political stages, and White House. Since 2011.

Read our story.
Drop us a line

Mon–Fri, 9am–5pm AEST · We typically reply within a few hours.

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Free shipping on most orders. Duties included. Tracked to your door.

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