Shipping & Delivery | Free AU & US · DHL Worldwide | OTAA

Q: How long does OTAA take to deliver?

Australia: 1-2 days express, 2-5 days standard. United States: 3-5 days standard, 2 days expedited, next day air available. International: 3-5 business days via DHL Express. All timeframes are from dispatch. Orders placed before 1pm AEST ship same day.

Q: Where does OTAA ship from?

US orders ship from our warehouse in Texas via UPS and USPS. Australian and international orders ship from Melbourne HQ at 20 Columbia Court, Dandenong South VIC 3175.

Q: How do I track my OTAA order?

Every order includes full tracking. You will receive a tracking email the moment your parcel ships.

Q: Does OTAA ship to my country?

OTAA ships to over 70 countries worldwide via DHL Express with duties included. Add items to cart and checkout will confirm availability and shipping rates for your address.

Q: Can I get my OTAA order by a specific date?

Email hello@otaa.com or DM @otaa on Instagram with your deadline. For events, order early, especially for international deliveries during holiday periods.

Other regions DHL Express duties included

Duties included

The price you see
is the price you pay

Every international orders via Delivered Duties Paid. Customs, import taxes, and duties are covered before your parcel leaves. No surprise charges. No paperwork.

What customers say about shipping

★★★★★

"I couldn't believe how fast they got here — like 3 days from Australia to San Diego. Absolute superb quality, right down to the packaging."

Micah H.

San Diego, United States

Verified Purchase

★★★★★

"Shipped my stuff to me in 4 days. FROM AUSTRALIA. Buy their stuff, it rules."

Patrick S.

via X →

★★★★★

"Got the ties for the wedding in DAYS. Was short one — they refunded and sent a new one. No questions asked."

David S.

via X →

★★★★★

"Never disappointed. I never updated my shipping address since last time and you had it resolved within the hour. Quality is always top notch."

Micah H.

Verified Buyer

★★★★★

"I get my ties from @otaa — quality"

Michael John Kilbey

via Threads →

4.75

Average
Rating

17.5K

Published
Reviews

90%

Five Star
Reviews

Read all 17,500+ reviews →

Common questions

Already ordered? Track your parcel or start a return.

Track order → Start return →

Does OTAA charge customs or duties?

No. Every international OTAA order is Delivered Duties Paid (DDP). The checkout price is the final price. No additional charges at your door.

How long does OTAA take to deliver?

Australia: 1–2 days express, 2–5 days standard.

United States: 3–5 days standard, 2 days expedited, next day air.

International: 3–5 days DHL Express. NZ and Singapore often 1–3.

All from dispatch. Order before 1pm AEST and we dispatch same day.

Where does OTAA ship from?

US orders: Texas warehouse via UPS and USPS. Faster delivery, no customs.

Everything else: Melbourne HQ, 20 Columbia Court, Dandenong South VIC 3175.

How do I track my OTAA order?

Every order includes full tracking. You'll receive a tracking email the moment your parcel ships.

Does OTAA ship to my country?

We ship to 70+ countries. Add to cart — checkout confirms. Not listed? Email hello@otaa.com .

What is OTAA's return policy?

Changed your mind? No problem. Start a return at returns.otaa.com . Easy, prepaid returns.

Can I get my OTAA order by a specific date?

Email hello@otaa.com or DM @otaa with your deadline. For events, order early.

What if my OTAA order is lost or damaged?

Email hello@otaa.com and we'll sort it. We take full responsibility for parcels until they reach you.

Sustainability
in every stitch

From recycled ocean-bound materials to FSC certified packaging. Building a brand that gives back more than it takes.

Read our story.

Born Melbourne.
Worn everywhere.

From Melbourne warehouse to 70+ countries. Seen on Hollywood sets, political stages, and White House. Since 2011.

Read our story.

Drop us a line

Email hello@otaa.com

Phone 1800 531 670

WhatsApp +61 410 280 081

Instagram @otaa

Mon–Fri, 9am–5pm AEST · We typically reply within a few hours.

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