Terms of Service

OTAA — Terms of Service

Last Updated: 27 March 2026

OTAA
Burke Road Pty Ltd
ABN: Contact us for details

Address:
20 Columbia Court
Dandenong South, Victoria 3175
Australia

Email: hello@otaa.com
Website: www.otaa.com
Returns Portal: www.otaa.com/apps/returns

Business Hours:
Monday to Friday, 9:00 AM – 5:00 PM AEST

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you”, “your”, “customer”) and Burke Road Pty Ltd, trading as OTAA (“OTAA”, “we”, “us”, “our”).

By accessing or using our website at www.otaa.com (the “Site”), placing an order, creating an account, or otherwise using any of our services (collectively, the “Service”), you agree to be bound by these Terms, our Privacy Policy, and our Returns & Exchanges Policy, all of which are incorporated by reference.

If you do not agree to these Terms, you must not access or use the Service. We recommend that you save or print a copy of these Terms for your records.

2. Eligibility

By using the Service, you represent and warrant that:

You are at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is greater;
If you are using the Service on behalf of an organisation, you have the authority to bind that organisation to these Terms;
You have the legal capacity to enter into a binding agreement;
Your use of the Service does not violate any applicable law or regulation in your jurisdiction.

If you are under the required age, you may only use the Service under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3. Our Products

3.1 Product Descriptions

We make every reasonable effort to display our products accurately, including colours, materials, and dimensions. However, the actual appearance of products may vary slightly due to differences in screen displays, photography, and manufacturing processes. Such variations do not constitute a defect or misrepresentation.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. We may limit the quantity of products available for purchase per customer, per household, or per order.

3.3 Pricing

All prices displayed on the Site are in the local currency applicable to your region (including AUD, USD, GBP, EUR, and other supported currencies) as determined by your browsing location. Prices are inclusive of GST for Australian customers and inclusive of applicable duties and taxes for international customers (Delivered Duty Paid / DDP), unless otherwise stated at checkout.

We reserve the right to change prices at any time without prior notice. Price changes do not affect orders that have already been confirmed. In the event of a pricing error, we reserve the right to cancel the affected order and notify you (see Section 5.4).

3.4 Currency Conversion

Where prices are displayed in a currency other than Australian Dollars (AUD), the conversion rate is determined by Shopify Markets and may differ from the rate applied by your bank or payment provider. Any difference in exchange rates is your responsibility. We are not liable for discrepancies between the displayed price and the amount charged by your financial institution.

4. Your Account

4.1 Account Creation

You may create an account to access certain features of the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at hello@otaa.com if you become aware of any unauthorised use of your account.

4.2 Account Accuracy

You agree to provide accurate, current, and complete information when creating your account and placing orders. You agree to promptly update your account information, including your email address, shipping address, and payment details, to ensure it remains accurate and complete.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time, without prior notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or otherwise acted in a manner that could harm OTAA, our customers, or third parties. You may close your account at any time by contacting us at hello@otaa.com.

5. Orders and Payment

5.1 Order Acceptance

Your placement of an order constitutes an offer to purchase. All orders are subject to acceptance by us. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders that appear to be placed by dealers, resellers, or distributors, orders that contain pricing or product errors, or orders flagged by our fraud detection systems.

An order confirmation email does not constitute acceptance of your order. Acceptance occurs when we dispatch the product and send a shipping confirmation.

5.2 Payment

Payment must be made at the time of purchase. We accept payment through the payment methods displayed at checkout, which currently include credit and debit cards (via Shopify Payments) and Afterpay. All payment processing is handled by our third-party payment providers in accordance with Payment Card Industry Data Security Standards (PCI-DSS).

By providing payment information, you represent and warrant that you are authorised to use the payment method and that the information provided is accurate and complete.

5.3 Taxes and Duties

For Australian orders, all prices include Goods and Services Tax (GST) where applicable.

For international orders, OTAA operates on a Delivered Duty Paid (DDP) basis, meaning the purchase price displayed at checkout includes applicable customs duties, import taxes, and other governmental charges for delivery to your country. You should not be required to pay additional charges upon delivery. In the rare event that a customs authority requires additional payment, please contact us at hello@otaa.com with documentation and we will work to resolve the matter.

For United States orders, applicable state and local sales tax is calculated and added at checkout in accordance with the tax laws of the relevant jurisdiction.

5.4 Pricing Errors

In the event of a pricing error on our Site (including errors caused by system glitches, currency conversion issues, or typographical mistakes), we reserve the right to cancel the affected order and issue a full refund. We will notify you by email if your order is cancelled due to a pricing error. We are not obligated to fulfil an order at an incorrect price.

6. Shipping and Delivery

6.1 Shipping Regions

We ship to over 70 countries worldwide. Availability of shipping to specific destinations is determined at checkout. We reserve the right to restrict shipping to certain regions at any time.

6.2 Fulfilment

Orders are fulfilled from our Melbourne, Australia warehouse (for Australian and most international orders) or from our US fulfilment partner in Texas (for eligible United States orders). The fulfilment location is determined automatically based on stock availability and your shipping address.

6.3 Delivery Timeframes

Estimated delivery timeframes are provided at checkout and in your shipping confirmation email. These estimates are indicative only and are not guaranteed. Delivery times may be affected by factors outside our control, including carrier delays, customs processing, weather events, and public holidays. We are not liable for delays in delivery caused by circumstances beyond our reasonable control.

6.4 Risk of Loss

For Australian customers, risk of loss passes to you upon delivery to the address you specified at checkout, in accordance with Australian Consumer Law.

For international customers, risk of loss passes to you upon delivery to the shipping address provided. Where a carrier confirms delivery or attempted delivery to the correct address, we are not responsible for lost, stolen, or unattended parcels. If your parcel is lost in transit and the carrier cannot locate it, please contact us within 30 days of the expected delivery date and we will work with the carrier to resolve the matter.

6.5 Incorrect Addresses

You are responsible for providing an accurate and complete shipping address. If a parcel is returned to us due to an incorrect or incomplete address, you will be responsible for any additional shipping costs incurred to reship the order.

7. Returns, Exchanges, and Refunds

Our full Returns & Exchanges Policy is available at www.otaa.com/pages/returns-exchanges and is incorporated into these Terms by reference. A summary of key terms is provided below:

Option	Timeframe	Fees	Bonus
Exchange	60 days from fulfilment	Free	Instant ship of replacement
Store Credit	120 days from fulfilment	Free	+10% bonus credit
Refund	30 days from fulfilment	$7.00 label fee (AU & US)	—

7.1 Return Conditions

To be eligible for a return, items must be unworn, in original condition with all tags attached, and in their original packaging. Gift cards, fabric swatches, and items marked as final sale are not eligible for return.

7.2 Return Shipping

Australia and US orders: Prepaid return labels are provided through our Returns Portal at www.otaa.com/apps/returns.

Rest of World: You are responsible for arranging and paying for return shipping to our Melbourne warehouse.

7.3 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 14 days of delivery via our Returns Portal or at hello@otaa.com with a photo of the issue. Handling fees are waived for verified claims, and we may offer a keep-item resolution where appropriate.

7.4 Australian Consumer Law

Nothing in this section or our Returns & Exchanges Policy limits your rights under the Australian Consumer Law (ACL). If a product has a major failure or does not meet a consumer guarantee under the ACL, you are entitled to a replacement, repair, or refund regardless of the return windows stated above. For more information, visit www.accc.gov.au.

7.5 EU/UK Consumer Rights

If you are a consumer in the European Economic Area or the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) or the equivalent directive in your country. To exercise this right, contact us at hello@otaa.com. This right is in addition to (and does not limit) our standard returns policy.

7.6 Fair Use

We reserve the right to limit, decline, or refuse any return, exchange, or refund where we reasonably suspect misuse, fraud, or abuse of our returns policy, including excessive return rates, suspected wardrobing, or items returned in worn or altered condition. This right is exercised to the extent permitted by law and does not affect your statutory rights.

8. Intellectual Property

8.1 Our Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, icons, images, photographs, product designs, product descriptions, video content, audio clips, digital downloads, data compilations, software, and the overall design and arrangement of the Site (collectively, “OTAA Content”), is the exclusive property of Burke Road Pty Ltd, Haroon Brothers Intellectual Holdings Pty Ltd, or our licensors, and is protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The OTAA name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Haroon Brothers Intellectual Holdings Pty Ltd, registered in multiple jurisdictions including Australia, the United States, the European Union, the United Kingdom, China, and New Zealand. You must not use these marks without our prior written permission.

8.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site and OTAA Content solely for your personal, non-commercial use (i.e., browsing and purchasing products). This licence does not include:

Any resale or commercial use of the Site or OTAA Content;
Any collection, scraping, harvesting, or use of product listings, descriptions, images, or prices;
Any derivative use of the Site or OTAA Content;
Any downloading, copying, or republishing of OTAA Content for any purpose other than personal, non-commercial use;
Any use of data mining, robots, spiders, scrapers, or similar data gathering or extraction tools on the Site;
Any use of the Site or OTAA Content to train, develop, or improve any artificial intelligence, machine learning model, or similar technology.

This licence is automatically revoked if you violate any of these Terms. Any unauthorised use terminates the licence granted herein and may violate applicable laws, including copyright and trademark laws.

8.3 Product Images and Descriptions

All product photographs, descriptions, and creative content on the Site are original works owned by OTAA. Reproduction, distribution, or use of any product images or descriptions — whether for resale listings, social media, advertising, editorial, or any other purpose — is strictly prohibited without our prior written consent. Authorised retail partners and press contacts may request image assets by contacting hello@otaa.com.

8.4 Reporting Infringement

If you believe that any content on the Site infringes your intellectual property rights, or if you discover unauthorised use of OTAA Content, please contact us at hello@otaa.com with a detailed description of the alleged infringement.

9. User Content

9.1 Submissions

You may submit content to us or through the Service, including product reviews, ratings, photographs, comments, feedback, suggestions, and other materials (“User Content”). By submitting User Content, you grant OTAA a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable licence to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from your User Content in any media or format, for any purpose, including marketing, advertising, and promotional purposes.

9.2 Representations

By submitting User Content, you represent and warrant that:

You own or have the necessary rights and permissions to submit the content and grant the licence above;
Your User Content does not infringe the intellectual property, privacy, publicity, or other rights of any third party;
Your User Content does not contain material that is unlawful, defamatory, obscene, harassing, threatening, or otherwise objectionable;
Your User Content does not contain viruses, malware, or other harmful code;
Your User Content is not false, misleading, or deceptive.

9.3 Moderation

We reserve the right, but are not obligated, to monitor, edit, or remove any User Content at our sole discretion, for any reason, including content that we determine violates these Terms or is otherwise objectionable. We are not responsible for any User Content submitted by you or any third party.

10. Prohibited Uses

In addition to the restrictions set out elsewhere in these Terms, you agree not to use the Site or Service:

For any unlawful purpose or to solicit others to perform or participate in any unlawful act;
To violate any applicable local, state, national, or international law or regulation;
To infringe upon or violate the intellectual property rights of OTAA or any third party;
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any person based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other protected characteristic;
To submit false, misleading, or fraudulent information, including false orders, chargebacks, or payment disputes;
To upload or transmit viruses, trojans, worms, or any other malicious code;
To collect, harvest, scrape, or mine personal information of other users;
To send spam, phishing messages, or unsolicited commercial communications;
To interfere with or circumvent the security features of the Site, our servers, or any connected network;
To use any automated system (including bots, scrapers, and crawlers) to access the Site, except for standard search engine indexing;
To resell, redistribute, or commercially exploit any products purchased from OTAA without our prior written consent;
To reverse-engineer, decompile, or disassemble any aspect of the Site or Service;
To use any OTAA Content, product images, or data to train, develop, or improve any artificial intelligence, machine learning, or similar technology.

We reserve the right to terminate your access to the Service for violating any of these prohibited uses, and to pursue any available legal remedies.

11. Third-Party Services and Links

11.1 Third-Party Services

Our Site integrates with and relies upon third-party services to operate, including Shopify (e-commerce platform), payment processors, shipping carriers, analytics providers, and review platforms. Your use of these third-party services may be subject to their own terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party service.

11.2 Third-Party Links

The Site may contain links to third-party websites or resources that are not owned or controlled by us. We are not responsible for the content, privacy practices, or availability of any third-party websites. The inclusion of any link does not imply our endorsement of the linked site. You access third-party websites at your own risk.

11.3 Afterpay

If you choose to pay using Afterpay, your use of the Afterpay service is subject to the Afterpay Terms of Service. OTAA is not responsible for Afterpay’s payment schedule, late fees, or any disputes arising from your use of the Afterpay platform.

12. SMS / Text Message Terms of Service

The OTAA SMS messaging service (the “SMS Service”) is operated by Burke Road Pty Ltd trading as OTAA. By opting in to our SMS Service, you agree to the following terms in addition to these general Terms of Service.

12.1 Consent and Enrolment

By consenting to OTAA’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of OTAA through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Messages may be sent using an automatic telephone dialing system or other technology.

12.2 Message Types

Messages may include:

Service messages: Order confirmations, shipping updates, delivery notifications, and account alerts;
Promotional messages: Marketing offers, promotions, new product announcements, cart reminders, and other commercial content.

12.3 No Purchase Required

Your consent to receive SMS messages is not a condition of any purchase. Your participation in the SMS Service is completely voluntary.

12.4 Costs

We do not charge for the SMS Service. However, you are responsible for all message and data charges imposed by your wireless carrier. Message frequency varies. Check your mobile plan and contact your wireless provider for details.

12.5 Opting Out

You may opt out of the SMS Service at any time by texting STOP to OTAA or clicking the unsubscribe link in any text message. You will receive a one-time opt-out confirmation. No further messages will be sent unless you re-enrol. If you are subscribed to multiple OTAA SMS programmes, you must opt out of each separately.

12.6 Help

For SMS Service support, text HELP to OTAA or email hello@otaa.com.

12.7 Changes to Short Codes

We may change any short code or telephone number used to operate the SMS Service at any time. We will notify you of such changes. Messages sent to a changed number (including STOP and HELP requests) may not be received, and we are not responsible for honouring requests sent to a number that has been changed.

12.8 Carrier Liability

The wireless carriers supported by the SMS Service are not liable for delayed or undelivered messages. You agree to provide a valid mobile number. If you change your mobile number, you must re-enrol with the new number.

12.9 Limitation of Liability for SMS

To the extent permitted by applicable law, we are not liable for failed, delayed, or misdirected delivery of any SMS message, any errors in message content, or any action you take or fail to take in reliance on the SMS Service.

13. Disclaimer of Warranties

13.1 General Disclaimer

To the maximum extent permitted by applicable law, the Service and all products and services delivered through the Service are provided “as is” and “as available” without any representations, warranties, or conditions of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that:

The Service will be uninterrupted, timely, secure, or error-free;
The results obtained from use of the Service will be accurate or reliable;
Any errors in the Service will be corrected;
The Service will be free of viruses or other harmful components.

13.2 Australian Consumer Law Exclusion

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement. To the extent that our liability cannot be excluded, our liability is limited, at our option, to the replacement or repair of the goods, the supply of equivalent goods, or a refund of the price paid.

13.3 EU/UK Consumer Protections

If you are a consumer in the European Economic Area or the United Kingdom, the disclaimers in this section do not affect your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015 (UK) or equivalent legislation in your jurisdiction. Nothing in these Terms limits rights that cannot be waived or limited under applicable law.

14. Limitation of Liability

14.1 Exclusion of Consequential Damages

To the maximum extent permitted by applicable law, in no event shall OTAA, Burke Road Pty Ltd, Haroon Brothers Intellectual Holdings Pty Ltd, or our directors, officers, employees, affiliates, agents, contractors, service providers, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, savings, data, goodwill, or other intangible losses, arising from:

Your use of or inability to use the Service;
Any products purchased through the Service;
Any unauthorised access to or alteration of your data or transmissions;
Any third-party content, services, or conduct;
Any other matter relating to the Service.

14.2 Cap on Liability

To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising from or related to these Terms or your use of the Service shall not exceed the greater of: (a) the total amount you paid to OTAA in the twelve (12) months preceding the event giving rise to the claim; or (b) AUD $100.

14.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law. In particular, nothing in this section limits our liability under the Australian Consumer Law or other mandatory consumer protection legislation.

15. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless OTAA, Burke Road Pty Ltd, Haroon Brothers Intellectual Holdings Pty Ltd, and our officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your breach of these Terms;
Your use or misuse of the Service;
Your violation of any applicable law or regulation;
Your violation of any third-party right, including intellectual property, privacy, or proprietary rights;
Any User Content you submit;
Any fraudulent or illegal activity conducted through your account.

This indemnification obligation shall survive the termination of these Terms and your use of the Service.

16. Dispute Resolution

16.1 Governing Law

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to conflict of law principles.

16.2 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at hello@otaa.com and attempt to resolve the dispute informally. We will endeavour to respond within 14 days. Most disputes can be resolved through good-faith negotiation.

16.3 Jurisdiction (Non-US Customers)

If you are not a resident of the United States, you agree to submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia, for the resolution of any dispute arising out of or relating to these Terms, subject to any mandatory consumer protection laws in your jurisdiction that provide you with the right to bring proceedings in your local courts.

16.4 Arbitration (US Customers)

If you are a resident of the United States, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service (including the validity, enforceability, or scope of this arbitration provision) shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court.

Key terms of this arbitration agreement:

Individual claims only: All claims must be brought in your individual capacity, not as a plaintiff or class member in any purported class, collective, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
Small claims exception: Either party may bring an individual claim in small claims court if the claim falls within the court’s jurisdictional limits.
Location: The arbitration shall be conducted remotely (e.g., by telephone, video conference, or written submission) unless both parties agree to an in-person hearing.
Costs: OTAA will pay any arbitration filing fees, administration fees, and arbitrator fees that exceed the amount you would have paid to file a claim in court. Each party bears its own legal fees unless the arbitrator determines that a claim was frivolous.
Governing rules: The Federal Arbitration Act (9 U.S.C. §§ 1–16) governs the interpretation and enforcement of this arbitration provision.
Opt-out right: You may opt out of this arbitration agreement by sending written notice to hello@otaa.com within 30 days of your first purchase from OTAA. Your notice must include your full name, mailing address, email address, and a clear statement that you wish to opt out of this arbitration agreement. If you opt out, disputes will be resolved in the courts of the State of Victoria, Australia (or your local small claims court, if applicable).

16.5 Consumer Rights Preserved

Nothing in this section limits any statutory rights that cannot be waived or limited by contract under the laws of your jurisdiction, including under the Australian Consumer Law, the EU Consumer Rights Directive, or similar consumer protection legislation.

17. Privacy

Your use of the Service is also governed by our Privacy Policy, available at www.otaa.com/pages/privacy-policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

18. Modifications to the Service

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice, for any reason. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will:

Update the “Last Updated” date at the top of these Terms;
Post the revised Terms on this page;
Where required by law or where changes materially affect your rights, notify you by email.

Your continued use of the Service after any changes constitutes your acceptance of the updated Terms. If you do not agree with any changes, you must discontinue use of the Service. It is your responsibility to review these Terms periodically.

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy and Returns & Exchanges Policy, constitute the entire agreement between you and OTAA regarding the Service, and supersede all prior and contemporaneous agreements, communications, and proposals, whether oral or written.

20.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

20.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorised representative of OTAA.

20.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

20.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, war, terrorism, labour disputes, supply chain disruptions, carrier delays, power outages, or internet or telecommunications failures.

20.6 Headings

The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

20.7 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and OTAA.

21. Government Grants Disclosure

This business has received grant funding from the Australian Government through Austrade’s Export Market Development Grant (EMDG) programme.

22. Contact Us

Got a question about these Terms? We’re here to help:

OTAA
Burke Road Pty Ltd
20 Columbia Court
Dandenong South, Victoria 3175
Australia

Email: hello@otaa.com
Website: www.otaa.com
Returns Portal: www.otaa.com/apps/returns
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST