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Return journey


Returns 📦

A quick snapshot of our returns guide 🦍🌴
• Return Period - Within 30 days of arrival for a Refund 🙌
• Exchange Period - Within 60 days of arrival for an Exchange 😎
• Merchandise must be in original condition and packaging 📦
• Gift cards are non-returnable and non-refundable 🎁
• Refunds will be processed within 5-8 business days after we receive the return at OTAA HQ🎉
• Original shipping charges are non-refundable ⛵

Exchanges 👏

No return fee and 10% bonus store credit 🙌
Exchange for any product storewide 👏🚀
Credit issued within 24 hours Mon - Fri

Return Policy breakdown🦍📙

OTAA assists with easy returns to make sure you're happy with your purchase.  🚚

1. Returns 📦

We don’t charge return fees, but you will have to cover your own return shipping. We have no limits on return time once you let us know it’s in the post though, so the type of shipping is completely up to you (just keep in mind the refund is only processed once your gear reaches OTAA HQ) 🙌⏳

within 30 days from the day you receive your package 📅
So we can process as fast as possible, ⚡ also include the order number on the outside of the package with your name. We’ll have the refund returned to your original payment method as swiftly as a carrier pigeon delivers a tie (although you may need to give your bank a few days to process the return). 🌴🦜

2. Can I buy a bunch of stuff to check out the colours but return them all upon inspection? 🧐

We recommend dropping us a line instead at 📧 as our stylists know all the ins and outs of our products and love assisting. 🤵
If you’d still like to purchase a bunch of stuff, the normal returns policy will apply. The OTAA stylists (a crack team of formally trained gibbons) will find the perfect picks to suit your needs and will send through several suggestions so you’re still able to personalise and pick your own favourites. 👔✂️

New - we now also have Fabric Swatches available

- Available for each and every tie & pocket square in our latest range of stellar fabrics, try before you buy to ensure you make a perfect choice every time and will always be the sharpest person in the room.

3. Return Policy Summary 📓

• Merchandise must be returned within 30 days of arrival for a refund
• Merchandise must be returned within 60 days of arrival for an exchange
• Merchandise must be in original condition and packaging
• Gift cards are non-returnable and non-refundable
• Refunds will be processed within 5 business days after we receive the return
• Original shipping charges are non-refundable ❌

4. Processing Refunds 🕐

• Refunds will be processed within approximately 10 to 15 business days after we receive your return• Original shipping charges are non-refundable

5. Exchange Fee 🤝

When refunded by store credit.

6. Why do I have to pay for a return? 🐨✈️

While some companies build in return fees into their prices, we charge only when you return your items so that we can keep our prices as low as possible. This way, you’re not paying for peoples' returns or shipping.

If you wish to make a return, please go to our returns page. Upon receiving and inspecting the goods, your refund will be issued via the original payment method. Unfortunately we cannot refund duties, taxes or shipping charges.

7. Taxes & Duties 💰

When it comes to taxes & duties, we’ve got you covered! 💪

So kick back and relax knowing there will be no hidden costs later down the line, what you pay at checkout is all you’ll ever pay (besides the cost of looking epic 😎).

8. Late or missing refunds 🕑

If you haven’t received a refund yet, feel free to drop us a line at 📧

but please allow 10-15 business days for the funds to appear in your account. It may be worth contacting your bank if the funds have not appeared after this time frame, as there can be processing times within different banks. 💳 Banks will often use human staff and computers, which can be slower than the wild animals we use. In fact, the office cheetah has expressed his frustration with bank queues several times. 🐅🌴

9. Gifts 🎁

If the item was marked as a gift when purchased and was shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed out to you! 🧧✨

If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 🙌

10. in-store purchases 🛍️

Please note that all items purchased in-store at OTAA's shop in Melbourne will need to be returned in person for a refund. The online returns system above is for orders placed online at OTAA.COM.

Otaa flying on a paraglider with birds flying around him.

Flying your returns back in style 🦜

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